TwentyTwelve guarantees you are completely satisfied with every purchase of our products. If our products did not deliver what was promised or you are not 100% pleased with your purchase, please let us know and we will gladly replace the product or refund the purchase for you.
Return Policy
For a full refund or product exchange, please keep products in original purchase conditions and unopened. All opened and used items will be assessed a 40% restocking fee. We regret that we do not give refunds, credits, or exchanges for shipping fee and for items that are damaged/lost during the return delivery process. Natural Green reserves the right to refuse returns for an unreasonable quantity of items or items that may not have been purchased from us.
Return Procedures
To return diffusers for any reason simply email us. A customer service representative will assit you with return shipping. Please keep the original packaging and accessories to return with the item.
For your protection and to ensure prompt delivery, we recommend that you send your return with registration. Please indicate on all customs documentation and the parcel that the shipment is a “return to manufacturer” to avoid customs brokerage fees (if applicable).
Undeliverable Orders
Occasionally, we receive return orders due to incorrect address, failed delivery attempts, or refused by recipient. If you order is undeliverable and returned back to us, there will be a 25% restocking fee applied to your refund. If you would like to reship your order, additional shipping charge will be applied.
Damaged Items or Order Error
When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the box to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately.
Please provide the order number along with your email for faster service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection.
If you’re returning the product because we made an error, please follow the “Return Procedures“.
At TwentyTwelve, we truly believe in the value of excellent customer service. We pride ourselves on making each and every one of our customers a high-priority, and we do whatever it takes to ensure your shopping experience with us is a pleasurable one. However, TwentyTwelve reserves the right not to accept any returns that we believe may result in the violation of our return policy. If you have any questions regarding returning our products, our customer service department will be gladly to help you.
The following types of items do not qualify to be returned for a refund:
- Items not purchased from twentytwelve.com.my
- Products that have been built or cut to order, unless they have a defect.
